Job Description

Join IPEX as a Customer Service Representative 6 Month Contract - Langley, BC


At IPEX, we don't just make advanced plastic piping systems--we shape the future by connecting people with water and energy in smarter, more sustainable ways. As one of North America's leading providers in our field, we're driven by innovation, integrity, and a deep commitment to excellence.


The Opportunity


We're looking for a passionate and proactive Customer Service Representative to join our vibrant Langley team. Reporting to the Customer Service Manager, you'll be the heartbeat of our customer experience--supporting multiple accounts, collaborating across departments, and delivering exceptional service that keeps our clients coming back.


If you thrive in a fast-paced environment, love solving problems, and enjoy building relationships, this is your chance to be part of a team that values people, vision, and action.


Why Join Us?


At IPEX, you'll work alongside:


People-centric professionals who care deeply about what they do Visionary leaders who challenge the status quo Rapid problem solvers and entrepreneurial thinkers
We're not just offering a job--we're inviting you to be part of a movement.


? What You'll Do


As a key member of our Customer Service team, you'll:


Respond to customer inquiries about pricing, delivery, and technical support Manage and track orders via email and phone with precision and care Resolve service issues and disputes with professionalism and empathy Prepare accurate quotations and verify account details Monitor backorders and coordinate with production, purchasing, and distribution Liaise with internal departments to ensure seamless service delivery Provide technical support using IPEX publications and resources Maintain a high standard of responsiveness and customer satisfaction
What You Bring


We're looking for someone who is:


A natural relationship builder with a customer-first mindset Highly organized, accurate, and detail-oriented A confident communicator with strong telephone and email skills Comfortable navigating systems and data (SAP experience is a plus!) A team player with a positive, solution-focused attitude
Qualifications:


Minimum 2 years of customer service experience Strong time management and follow-up skills Proficiency in Microsoft Office and email platforms Proven ability to resolve customer concerns with patience and professionalism Industry experience and SAP knowledge are assets
Our Commitment to Inclusion


IPEX is committed to creating an inclusive and accessible recruitment process. If you require accommodations due to a disability, please contact our HR team at HR@ipexna.com. We'll work with you to ensure your needs are met throughout the selection process.


Ready to shape a better tomorrow with us? Apply today and bring your passion for service to a team that's making a difference