Job Description

:
Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams! In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You'll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we'd love to hear from you!
Responsibilities:

• Monitor and respond to inquiries via email from internal and external clients.
• Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
• Completing and supporting order fulfillment for external clients.
• Coordinate field inventory cycle counts along with sales management.
• Receive and process payment requests via email, phone, and walk-in clients.
• General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
• General administrative functions.
• Provide additional support to Customer Service team members and work in coordination with various other departments.
• Assist with walk-in clients as necessary.

Requirements:

• Effective verbal and written communication abilities.
• Previous experience in Customer Service roles.
• Proficient in building relationships and providing excellent customer service.
• Strong organizational skills, particularly in managing details crucial to the supply chain process.
• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
• Experience with JDE, PowerBI, Bambora considered an asset.
• Exceptional time management and organizational skills.

About Us:
As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry - Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 operating companies in 17 countries and employs approximately 2,400 people

Skills Required