Job Description

Our customer service/advanced monitoring solutions professionals can keep cool while juggling multiple tasks. They have the charisma of a President and the attention to detail of a Surgeon. Our Customer Service department is the face of Stealth Monitoring in this growing vertical of our business. Supplementing a security concierge, the customer service representative is responsible for monitoring multiple sites concurrently while delivering a high-level of customer service to our clients.
Key Duties/Responsibilities

• 
  
• Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service
• Track in/out activity of guests to the site to identify suspicious activity
• Manage delivery and pickup of parcels
• Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
• Data entry for vehicle tracking log sheets at other sites
• Control all site software as required
• Manage booking of site amenities, visitor parking, etc.
• Perform reception calls
• Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

Qualifications

• 
  
• Post Secondary degree or equivalent practical experience
• 1-2 Years of Experience in a Customer Facing/Sales Role

Core Competencies

• 
  
• Excellent written and verbal communication skills, interpersonal and collaborative skills
• Self-starter: demonstrated initiative and problem solving skills and willingness to learn
• Must possess solid computer skills (MS Office)
• Must look presentable given the client facing nature of the role

Working Conditions

• 
  
• Office environment
• Flexibility in work schedule