Busters Towing is a busy 24-hour operation that has been proudly serving the City of Vancouver for over 70 years. We are trusted towing professionals with the largest fleet of light, medium, and heavy duty tow trucks in Western Canada. Busters Towing is a family oriented company committed to providing a great work environment where employees treat each other with respect and dignity, also contributing positively to our communities and our environment. We currently have an opportunity to join our team as a Customer Service Representative (CSR). Candidates must have excellent customer service and multitasking skills, as the CSR role is the primary point of contact for all customers looking to retrieve their vehicles. You will also need to be able to work with little supervision and have the ability to quickly solve problems independently. This available position is permanent full time, graveyard shift, Sunday to Thursday from 10:30 pm to 6:30 am. Training for the CSR position will include knowledge of processing payments, cash, debit and credit, as well as cashing out your till at the end of your shift. The graveyard shift CSR is also responsible for answering phone calls and liaise with dispatch. Duties and Responsibilities:

• Assisting customers when they arrive at the towing facility
• Processing and releasing customers vehicles
• Processing payments, cashing out and counting your till
• Reviewing and double checking invoices
• Assisting drivers with providing correct invoices and helping them cash out
• Answering phones to help customers with finding their vehicle
• Data entry, high accuracy
• Respond to emails
• Calling customers to verify information
• Following up and communicating with Dispatch

Requirements:

• excellent communication skills
• can work independently but can also be a team player
• strong multitasking skills
• professional and assertive
• a problem solver and able to handle difficult customers
• is diligent in their work
• is highly responsible
• Has worked nights or graveyard shift before
• Has Secondary School Diploma
• Has 2 years of Customer Service experience
• Has 1 year of Cash handling experience
• Clean Criminal Record

Benefits: Busters Towing offers a competitive compensation and benefits package to all full time employees.

• Family owned and operated with family culture
• Open door to provide ideas to improve efficiencies and performance
• Individual recognition
• Growth within the company

If interested, please reply with an attachment of your resume, those qualified will be contacted for an interview. Benefits:

• Extended health care
• Dental care
• Life insurance
• Vision care

Job Types: Full-time, Permanent Salary: From $19.36 per hour Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Night shift

COVID-19 considerations: To keep our staff as safe as possible, we\xe2\x80\x99ve installed clear plastic barriers, and provided masks, gloves and hand sanitizer. Experience:

• Cashier/Cash Handling: 1 year (Required)
• Customer Service: 2 years (Required)
• Graveyard shift: 1 year (Preferred)
• Call Centre: 1 year (Preferred)

Education:

• Secondary School (Required)

Location:

• Vancouver, BC (Preferred)

Language:

• English (Required)

Job Duties:

• Answer incoming customer inquiries
• Record and modify customer information within the database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Other duties as requested

Work remotely:

• No

Job Type: Full-time Salary: From $19.36 per hour Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (required)

Experience:

• Cashiering: 1 year (required)
• Customer Service: 2 years (required)

Language:

• English (required)

Shift availability:

• Night Shift (required)
• Overnight Shift (preferred)

Work Location: In person