Job Description

Position DescriptionThis individual is the first point of contact for the customer, brings service excellence that is of the highest quality and leaves them with the strong impression that they have been listened to and that they will be looked after. Providing careful and accurate processing of paperwork and data entry for customers and technicians, are also key aspects of quality customer service.Essential Duties and Responsibilities- Acts as liaison between clients and company.
- Answers client and customer questions.
- Addresses and resolves any issues and complaints.
- Reports problems and unresolved issues to manager or director.- Handles all incoming communication from customers, via phone, email or software, requests additional information as requires and dispatches appropriate technician.- Provides customers with updates, ETA's, schedules Planned Maintenance visits, and contacts subagents, technicians, and others as needed.- Builds positive relationships with all customers through active listening and providing opportunities to the customer for better service.- will be part of a on call rotation every 3 weeksEducation, Experience, And Licenses/Certifications
- High school graduation required.- Minimum 5 years of related customer service or dispatching experience- Construction and knowledge of various trades is a MUSTFunctional Behaviours- Demonstrated ability and proficiency in MS Office suite of applications.- Minimum 50 wpm.- Ability to concentrate and multi-task for long periods of time in a noisy environment.- Ability to professionally, quickly and accurately process information.- Ability to work in an atmosphere of respect and care, and provide support to team members.- Able to handle stress and resolve conflict.- Data entry needs to be precise as it is relied on to provide the customer, dispatch, and technicians with correct information.Benefits:

• Vacation & paid time off
• On-site parking
• Dental care
• Casual dress
• Vision care

Job Types: Full-time, PermanentSalary: $60,000.00-$70,000.00 per yearSchedule:

• Day shift

Job Type: Full-timeSalary: $60,000.00-$70,000.00 per yearBenefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 10 hour shift

COVID-19 considerations:Ability to commute/relocate:

• Ottawa, ON K1B 3V9: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)