Customer Service Representative (work From Home)
NB, CA, Canada
Job Description
Job Title:
Customer Service Representative (Part-time):
Join our team as a
Customer Service Representative
and provide premium customer support from the comfort of your own home! This part-time role focuses on weekend and evening shifts, ensuring our customers receive the best care and assistance.As the first point of contact, you will answer customer calls and triage their needs with professionalism and empathy. We will provide comprehensive training to help you succeed in this role.
Schedule:
Saturday:
10:00 AM - 7:00 PMSunday:
10:00 AM - 7:00 PM Occasional evening shifts: 5:00 PM - 9:00 PMExperience (Preferred):
At least 1 year of Customer Service experience
Key Responsibilities:
Answer and address incoming customer inquiries. Record, update, and manage customer information. Engage with customers in a friendly, professional manner while actively listening to their concerns. Provide support and solutions in line with company policies. Resolve customer issues efficiently. Manage and track tickets using Google Workspace and email platforms. Dispatch site managers as needed.
Additional Information:
We appreciate your interest in joining our team. Please note that only candidates selected for an interview will be contacted.
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 20 - 35 per week
Schedule:
Evening shift Every Weekend
Application question(s):
Do you have experience with Google Sheets or Excel?
Experience:
Customer Service: 1 year (preferred)
Work Location: Remote
Expected start date: 2025-03-03
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Job Detail
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Job IdJD2379806
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNB, CA, Canada
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EducationNot mentioned