Job Description

Job description

Artistry, innovation, variety, versatility, functionality and workmanship....all play their part in a sophisticated mix that distinguishes the leaders from the others. With more than 40 years of experience, we offer a tested business that delivers proven value. We are aware of the critical role that our customers have played in the creation of that value, and in the confidence they have placed in our people and our products. Established in 1972, FOTIOU currently has three locations: Woodbridge, Ontario, Canada, Rancho Cucamonga, California and Philadelphia, Pennsylvania. Our Facilities include over 65,000 square feet of combined showroom, production facilities, warehouses and office space. Our product selection consists of over 1,800 designs imported from artisans throughout the world and include many original designs exclusive to FOTIOU including the Jane Seymour Moulding Collection. We strive to provide the highest level of personal service and attention to each and every project, no matter what the size. This is our pledge to our customers because we believe that to express your creativity in a way that is truly original, nothing stands out quite like distinctive and unique framing.

Duties and Responsibilities

Customer Service (Telephone Calls from CS Queue, Order Entry, Inquiries etc.) Maintain the highest levels of Customer satisfaction by researching & providing resolutions for Customer needs and provide follow-up on Customer inquiries. Assist in developing processes to improve productivity and efficiencies. Duties and responsibilities may be amended from time to time in order to support efficient Company operations and other related duties may be assigned as needed.

Qualifications

Must be flexible to work rotating shifts to open call center at 8:00am and close the call center at 5:30 pm and available to work rotating statutory holidays and possible weekends during busy season. Excellent communication skills, verbal and written Excellent customer relations skills coupled with strong problem-solving skills Great initiative with the ability to prioritize Strong analytical and problem solving skills Minimum 3 - 5 years of Invoicing and Logistics experience Proficient knowledge with Microsoft Office; Word, Excel, & Outlook Working knowledge of Sage Business Vision & Fedex Ship Manager software systems would be considered an asset.
This position offers an exciting opportunity for individuals who are passionate about delivering top-notch customer service in a dynamic environment.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Benefits:

Paid time off
Work Location: In person

Expected start date: 2025-07-28