Customer Service Representative \xe2\x80\x93 In office position CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more. Benefits
Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
Performance, Education & Referral Programs
Additional statutory Holidays: Easter Monday and Remembrance Day
Quarterly pizza lunch, Summer BBQ\xe2\x80\x99s
Quarterly town halls, Winter Holiday Party
And much more!
Responsibilities:
Communicate with customers through various channels and respond to email orders and confirmations within 24 hours
Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily
Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner
Troubleshoot and investigate customer complaints, manage database records, and draft status reports on customer service issues
Thorough knowledge of CMP products to provide product pricing and stock inquiries
Provide warranty, product recall and replacement information quickly to the satisfaction of the customer
Daily review of new and open tickets in the CRM
Review prepayment orders to ensure orders are paid promptly prior to release
Partner with the sales team to ensure high levels of customer satisfaction
Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience
Work with the production teams to ensure backorders are communicated to the customer
Assist Account Receivable with short payments on customer orders
Build sustainable relationships of trust through open and interactive communication with internal customers
Provide Certificate of Insurance and Certificates of Origin to customers as needed
Oversee daily the Customer Ship to Validation process
Filing as required, answer reception calls and other duties assigned as required
Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia- OSHA) regulations.
Follow company and departmental policy and procedures
Participate in meetings as required or requested
Prepare annual goals and objectives and participate in job-related continuing education courses
Contribute to the team spirit of cooperativeness
Requirements:
BSc degree in Business Administration or relevant field or equivalent work experience
3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry
Order entry experience with preference to Infor Visual
Proficient at Microsoft Office/Software
Knowledge of CRM systems
Excellent phone etiquette
Excellent verbal, written and interpersonal skills
Customer Service training programs would be an asset
Bilingual (English and French) Asset
Hours
8:00 m \xe2\x80\x93 4:30 pm, Monday to Friday
In office position for a couple of months for training, then transitions into a hybrid position afterwards
CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources. We thank all applicants for their interest and advise that only those selected for an interview will be contacted. Job Type: Full-time Schedule:
Monday to Friday
Application question(s):
How many years of Customer Service experience do you have?
How many years of manufacturing experience do you have?
How many years of CRM experience do you have ?
How many years of order entry experience do you have?
This is an in-office position, are you able to reliably commute to Vaughan for this job?
What is your salary expectation?
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.