Job Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.
Hours of Work: 11:30 am - 7:30 pm EST
Reports To: Supervisor, Individual Contact Center
Flexible Work Options Available: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately June 2023), coming into the office 25% on designated days.
This is NOT your typical call centre role in a massive team like so many other call centres out there. You will work on a smaller team in a less rigid environment where people are valued and where putting the customer first is the only way we do business. Join a recognized service leader in the insurance industry today and one of Waterloo Area's Top Employers for 15 consecutive years!
The Opportunity: Most people and organizations look at customer service as an entry-level role. At Equitable Life, our Customer Service Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution - that's right, none of that dreaded upselling!
Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
What's in it for you:

• We supply the equipment needed
• Paid vacation, training & career progression
• A matched pension, because it's never too early to start thinking about retirement!
• Monday to Friday - no weekends or holidays
• Excellent work/life balance
• A performance-based bonus and much more!

What you'll do:
The Customer Service Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our clients, advisors, and our regional sales and service offices) . You'll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.
You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.
What you'll need:

• Previous experience in a phone-based customer service role is required
• Previous experience in an insurance company, group benefits role, or a related medical field is an asset
• Superior interpersonal skills to manage relationships with internal and external clients
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
• Ability to handle high stress levels in a fast-paced production environment
• Excellent verbal and written communication skills

To learn more about Equitable Life, we encourage you to explore our organization.
At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.