Fountain Tire Victoria is searching for a friendly and dedicated individual to perform Customer Service duties. This is a support role that will require a wide variety of tasks to help out with the sales and technician staff.
As part of the front-line staff, the Customer Service Representative is responsible for ensuring that all customers are provided with top-notch customer service and assisting the counter staff and technicians with a variety of tasks.
Your duties will include:
Greeting and communicating with customers on all aspects of repair
Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
Moving vehicles to and from the shop * Checking in vehicles
Scheduling customer appointments for tire and mechanical service.
Ensuring that all products are billed accurately to the customer.
Completing proactive calls to customers to determine their satisfaction level with the service received.
What does it take to get on track?
Previous experience in the automotive aftermarket industry or a passion for automotives are an asset
Excellent customer service and time management skills
1 to 2 years of retail Customer Relations and or Customer Service are an asset
Strong interpersonal skills with ability to build a team and work as a team. * Ability to work well under pressure in a fast paced, ever changing high-volume environment
Current, valid driver's license is essential and non-negotiable
What do we offer? At Fountain Tire, you'll have a great place to work:
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