IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Bilingual Customer Service Representative at our facility in Ottawa ON. IAA is Canada\'s leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA\'s national service offering allows sellers to standardize processes across the country and provides buyers with Canada\'s most extensive selection of salvage vehicles. IAA (NYSE: IAA) has nearly 4,500 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom. Responsibilities
Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles
Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations, and other documents
Assist in Sale Day activities as directed
Duties may also include ordering office supplies, sorting and distributing mail, processing materials for the courier, faxing documents, photocopying, etc
Education and Experience Requirements:
Bilingual French/English
High School diploma or equivalent in education with previous office experience
Proficient in Microsoft Office applications
Excellent verbal and written communication skills
Must have exceptional customer service skills
Good time management and organizational skills
Strong attention to detail
Maintain a professional appearance and neat work environment
Enjoy working in a team environment
What do we have to offer?
Competitive Wages
Health and Dental Benefits
RRSP Company Matching
An Opportunity for Career Growth
A Team Oriented and Engaging Environment
In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options. IAA is an equal opportunity employer. IAA is a drug-free workplace.
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