Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our client in Toronto, Ontario. This is a 4 month contract position offering an excellent opportunity to build your skills in a dynamic and supportive environment. The ideal candidate will bring strong communication abilities and a passion for delivering exceptional customer experiences.
Responsibilities:

• Respond promptly and courteously to inbound customer calls, providing accurate information and assistance.

• Manage email correspondence to address customer inquiries and resolve issues efficiently.

• Perform data entry tasks to maintain accurate customer records and order details.

• Handle inbound and outbound calls to schedule appointments and follow up on customer requests.

• Process order entries while ensuring accuracy and attention to detail.

• Utilize Microsoft Excel and Word to organize and document customer-related data.

• Coordinate with other departments to ensure timely resolution of customer concerns.

• Maintain a high level of courtesy and empathy when addressing customer needs.

• Actively contribute to improving customer service processes and procedures.

• Minimum of 2 years of experience in a customer service or call centre role.

• Proficiency in handling inbound and outbound calls with a customer-focused approach.

• Previous experience working in Tech troubleshooting required.

• Strong skills in data entry and managing email correspondence.

• Familiarity with scheduling appointments and order processing systems.

• Proficient in using Microsoft Excel and Word for documentation and reporting.

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize in a fast-paced environment.

• A commitment to providing outstanding customer service.

• Previous insurance, real estate, or mortgage experience an asset but not mandatory.

• Previous experience using a ticketing system such as JIRA or Zendesk an asset but not mandatory.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Robert Half
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...