Job Description

Jack Smith Fuels Ltd. (a division of MacEwen Petroleum Inc.) is looking for a Customer Service Representative/Accounts Receivable who will provide exceptional customer service and delivery coordination for customers, and drivers. Prepare invoices for customers and respond to customer and driver inquiries. This role is permanent full-time, Monday to Friday, based out of the Tilbury office.
Whats in it for you:

• Competitive salary.
• Fully paid training.
• 3 weeks of vacation pay.
• Company benefit plan after 3 months.
• Matching RRSP program from the first day.
• Opportunities to learn & grow and be paid more as you increase your skills and responsibilities.

In this role you will:

• Respond to customer inquiries, in person or on the phone and investigate complaints regarding the establishment's goods, services, and policies.
• Take customer orders for goods or services; promote goods or services; respond to inquiries and emergencies; investigate complaints and update accounts.
• Provide information about accounts; update accounts; initiate billing and process payments, receive payment for services, and reconcile month ends.
• Post payments accurately to customer accounts.
• Verify volumes/costs on all bills of lading for accuracy.
• Process daily paperwork and truck reports.
• Place calls to customers for overdue payments.
• Send credit reference requests for new customers applying for a credit account.
• Process banking accurately on a daily basis.
• Coordinate any required compliance paperwork, record keeping, and customer notification as needed.
• Assist the dispatch team with matters of schedules, routes, and changes.
• Provide backup support for colleagues when required.

Requirements What Were Looking For:

• Completion of secondary school is required.
• 2+ years of experience in a customer service/clerical role and accounts receivable and collections experience is required.
• Previous administration experience would be an asset.
• Previous dispatching experience is an asset.
• Proven ability to work with minimal supervision and exceed expectations.

• A high degree of proficiency in the use of Microsoft Office Suite.
• Exceptional communication and negotiation skills, both verbal and written and on the telephone.
• Accuracy and attention to detail.
• Ability to multi-task, and juggle competing deadlines and multiple priorities.

Benefits Why work with us?

• Work with supportive teammates who are passionate about providing exceptional service.
• Access to personal development and technical training programs.
• Learn and collaborate with the best in the industry.

Prior to any offer of employment being extended, a minimum of two business references will be required and candidates must complete a criminal record check.
Please notify Human Resources if you wish to receive this job posting in a different format. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.