Job Description

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We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. In this Contract-to-permanent position, you will play a key role in supporting claims processing and providing exceptional service to our members. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Responsibilities:

• Prepare and manage various forms and correspondence related to claims, including letters to members, third-party reports, and consent forms for police report requests.
• Process payments on claim files, such as appraisal fees, glass claim invoices, and police report fees, ensuring accuracy and timeliness.
• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.
• Request official documents, including police and fire incident reports, to support claims investigations.
• Coordinate the dispatch of Property Damage claim files to legal representatives as required.
• Organize, sort, and distribute incoming correspondence to the appropriate departments efficiently.
• Make outbound calls to members to collect First Notice of Loss details for new claims reported after-hours or online.
• Respond to inbound calls as needed, routing callers to the appropriate department based on their inquiries.

• Minimum of 3 years of administrative experience in a similar role.
• Strong written and verbal communication skills are essential.
• Exceptional customer service and interpersonal abilities.
• Proven ability to multitask effectively in a fast-paced work environment.
• High attention to detail and organizational skills.
• Proficiency in handling sensitive and confidential information with professionalism.