Job Description

We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. In this Contract-to-permanent position, you will play a key role in supporting claims processing and providing exceptional service to our members. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Responsibilities:

• Prepare and manage various forms and correspondence related to claims, including letters to members, third-party reports, and consent forms for police report requests.
• Process payments on claim files, such as appraisal fees, glass claim invoices, and police report fees, ensuring accuracy and timeliness.
• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.
• Request official documents, including police and fire incident reports, to support claims investigations.
• Coordinate the dispatch of Property Damage claim files to legal representatives as required.
• Organize, sort, and distribute incoming correspondence to the appropriate departments efficiently.
• Make outbound calls to members to collect First Notice of Loss details for new claims reported after-hours or online.
• Respond to inbound calls as needed, routing callers to the appropriate department based on their inquiries.
• Minimum of 3 years of administrative experience in a similar role.
• Strong written and verbal communication skills are essential.
• Exceptional customer service and interpersonal abilities.
• Proven ability to multitask effectively in a fast-paced work environment.
• High attention to detail and organizational skills.
• Proficiency in handling sensitive and confidential information with professionalism.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...