Job Description

Department

Operations

Job Posting

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.

Heidelberg Materials is seeking a Temporary Seasonal Customer Service Representative for the Edmonton Concrete and Aggregates operations. Reporting to the Logistics Manager, this position will provide front line service and order taking, as well as assisting batch plants to increase productivity.

Temporary full time position with estimated term end date of October 31, 2023; weekend and evening work as required.

What you\'ll get to do:

• Receive product orders and communicate with dispatchers to properly service your market area
• Review orders for proper mix design, travel times, and correct job start times, and job or customer specific needs
• Collaborate with plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service
• Communicate effectively with customers to provide up to date information in regard to the company\'s ability to meet expected delivery times and service
• Data entry of customer and job information, and run reports
• Represent the company as the liaison between customers and operations personnel

Experience and Skills:

• Post-Secondary education preferred: certification, diploma or degree
• Minimum of 3 years of demonstrated customer service experience
• Ready mix and/or construction building materials sector experience would be beneficial
• Knowledge of the Edmonton & surrounding areas
• Motivation and ability to work fluctuating hours and days in accordance with customer needs
• Excellent communication skills and the proven ability to handle external and internal customers with tact and professionalism
• Ability to manage multiple tasks
• Strong computer skills
• A strong team orientated personality who gets along well with people

Pay Class

Salaried Non-Exempt

Line of Business

Concrete

Pay Rate

$27.93 - $33.52 /hr

Lehigh Hanson