Job Description

Universal Music Canada is Canada\xe2\x80\x99s leading music company, engaged in recorded music, music publishing, merchandising, and audiovisual content. Home to the most comprehensive catalogue of recordings and songs across every musical genre, UMC is committed to artistry, innovation and entrepreneurship in broadening opportunities for our artists on both the domestic and world stages as well as creating new experiences for fans.

Universal Music Canada is part of Universal Music Group, the world leader in music-based entertainment.

We are searching for creative, innovative and passionate people to join our team. If you love music and got excited just thinking about joining this amazing organization, we would love to meet you!

Customer Service Representative (Temporary Pop-Up)
When: March 27 to 30, 2024

Location: Downtown Toronto
Posting Closing Date: February 23, 2024

Universal Music Canada is excited to be opening a pop-up store Downtown Toronto. If you want to experience retail in its best form, in the music industry, the chance is here! It will be fun, and fast-paced, with lots of energy, lots of people, and loads of artist products.

Responsibilities

Assist customers with purchase decisions

Retrieve merchandise from sale floor and stock room (I.e. Keeping the stockroom running effectively and productively by ensuring merchandise stays stocked and organized)

Representing Universal Music Canada in an energetic and friendly manner

Answering questions about products and services

Processing orders and transactions

Provide proactive customer outreach

Love of a fast-moving work environment

Handling customer inquires

Stock room duties (i.e. keeping the Stockroom running efficiently and productively by ensuring merchandise stays stocked and organized)

Other duties as assigned

Requirements

Must be 18+

Excellent communication skills

Customer Service and sales experience within retail

Ability to anticipate customer needs

Must have open availability, working days, evenings and weekends

Experience with customer service point of sale platforms

Physical Requirements

Prolonged periods of standing and walking throughout the retail space

Must be able to lift up to 15 pounds at times

Universal Music Canada is committed to equity, diversity, and inclusion, and strongly welcomes and encourages applications from Indigenous Peoples, people of colour, women, persons with disabilities, people who are 2SLGBTQIA+, and people from other diverse communities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Category: Merchandising

Universal Music