Job Description

The Customer Service Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time.


Opening available at the following branch location:

• 4220 HWY 16 W SMITHERS, BC V0J 2N0

• Employee discount
• Retirement savings plan
• Training and development

• Monday 10:30am-5:30pm
• Friday 8:30am-5:30pm
• Saturday 8:30am-5:30pm
• Sunday 8:30am-5:30pm

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  Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• 
  Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• 
  Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• 
  Meet and greet customers in a friendly and timely manner
• 
  Provide directions and general assistance
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  Assist to assess condition of rental upon return
• 
  Process returns, check-ins and exit kiosk transactions
• 
  Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• 
  Understand and communicate rental terms and conditions, vehicle features and other services
• 
  May sell optional protection products, upgrades, fuel options and other additional equipment
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  Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
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  Clean vehicle interior and exterior by hand or by operating washing equipment when needed
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  Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• 
  Perform miscellaneous and backup duties job-related duties as assigned

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have a valid Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• 
  Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s):Monday 10:30am-5:30pm, Friday 8:30am-5:30pm, Saturday 8:30am-5:30pm, Sunday 8:30am-5:30pm