Job Description

Customer Service Representative - Saskatoon Head Office

Location:

Unit 70 - 3239 Faithfull Ave., Saskatoon, SK

Job Type:

Full-time

About Us:

Buckwold Western Ltd. is a 100% Canadian, family-managed enterprise with roots tracing back to 1925. We proudly serve western Canada's floorcovering industry through long-standing partnerships with retailers, contractors, and buying groups. Our Saskatoon Head Office supports distribution to six locations across western Canada.

Position Overview:

We are hiring a Customer Service Representative (CSR) to support customer operations at our head office. The ideal candidate will be detail-oriented, proactive, and able to communicate clearly across multiple channels.

Strong communication skills--particularly in clear and professional English--are critical to success in this role, both when speaking with customers and working across internal teams.

Key Responsibilities:

Process orders via phone, email, and other channels in a professional and friendly manner Conduct stock checks and assist customers with product information and recommendations Track and trace back orders from entry to completion Coordinate pickups and deliveries across our regional branches Maintain email communication and accurate customer account records Investigate and resolve service issues in a timely, empathetic manner

What We're Looking For:

A team player who collaborates well across departments A proactive attitude and willingness to go the extra mile for customers Excellent communication skills--both written and verbal Strong product knowledge or a willingness to learn quickly (training provided) High accuracy and attention to detail with data entry and internal systems

Assets (Not Required):

Experience with flooring products, wholesale distribution, or freight/logistics Familiarity with order tracking, inventory systems, or related software

Compensation:

Salary is commensurate with experience. You may include salary expectations with your application.

To Apply:

Apply through Indeed or email your resume to the contact provided. A cover letter explaining why you're a great fit for this role is appreciated.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Ability to commute/relocate:

Saskatoon, SK S7K 8H4: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person