Job Description

Buckwold Western Ltd. traces its history back to 1925 when the Buckwold family established a small dry goods business in Saskatoon. Today we remain a privately held, family managed 100% Canadian enterprise, serving the specialized needs of the western Canadian floorcovering market. Our established customer accounts include full-service independent flooring retailers, commercial flooring contractors, and major buying group flooring dealers. We are currently hiring for the position of Customer Service Representative (CSR) at our Saskatoon head office, located at 70 \xe2\x80\x93 3239 Faithfull Ave. JOB DESCRIPTION AND DUTIES \xc2\xb7 Process all in-house customer orders via phone/email/other in a professional, friendly, and empathetic manner \xc2\xb7 Perform stock checks and answer customer inquiries on product information, recommending add-ons/up-sells and alternatives when possible \xc2\xb7 Track and trace customer back orders from order placement to order completion \xc2\xb7 Coordinate customer pick-ups and deliveries at six physical Buckwold Western locations across western Canada (Calgary, Edmonton, Regina, Saskatoon, Winnipeg, and Vancouver) \xc2\xb7 Multi-task and manage various communication channels - transferring calls and forwarding emails as needed \xe2\x80\x93 while maintaining electronic filing systems and customer account information effectively \xc2\xb7 Receive, investigate, communicate, and resolve customer complaints and issues in a timely manner ATTRIBUTES OF A SUCCESSFUL CUSTOMER SERVICE REPRESENTATIVE \xc2\xb7 Ability to develop strong product knowledge -Buckwold Western Ltd. has over 20,000 products in its portfolio, and it is essential that the CSR is able to respond to questions effectively and accurately. Product knowledge development will be extensive and ongoing, but the CSR is expected to know where to find answers to customer questions in the meantime. \xc2\xb7 Excellent data entry skills -While time will be given for the CSR to hone their comfort and skills with the company\xe2\x80\x99s various software and applications, innate technical accuracy and attention to detail are critical to this position. \xc2\xb7 Outstanding communication skills and the ability to build rapport with customers - An aptitude for efficient and timely \xe2\x80\x93 but also friendly and outgoing \xe2\x80\x93 conversation is required. Communication skills must be prevalent through all communication channels (i.e., comfortable with both written and verbal interactions). \xc2\xb7 Enthusiastic team player -The CSR is required to liaise with various entities of the Buckwold Western family, including but not limited to other CSRs, the Customer Service Manager, the purchasing group, payables, Operations Managers, Branch Managers, among others. \xc2\xb7 Tendency to \xe2\x80\x9cgo the extra mile\xe2\x80\x9d -The ideal candidate will tend to take the initiative to go above and beyond the guidelines of their job description to help customers and to collaborate with colleagues as part of an effective team. \xc2\xb7 Familiarity and experience with various flooring products and accessories, wholesale distribution channels, global transportation and freight, and current challenges in the distribution industry are considered a strong asset but are not required. Salary is commensurate with experience. You are welcome to state your salary requirements in advance. To apply for this position, please either complete the online application through this posting or email resume to the address shown. In addition to your resume submission, a cover letter detailing why you feel you are the best candidate for this position would be very much appreciated. Job Type: Full-time Salary: From $20.00 per hour Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saskatoon, SK: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location Application deadline: 2023-01-13