Customer Service Representative
Saint-Bruno-de-Montarville, QC, Canada
Job Description
Welcome home!
At Cascades, sustainable development means respecting the true nature of our 10,000 talents. Our big family put yourself first:
- Passion-life balance (50% telecommuting, flexible schedule)
- Group insurance and pension plan with company contributions
- Accessible gym space and/or financed sports activities
- Profit sharing plan (not once, but twice a year!)
- Employee assistance program (because we care about the physical and mental health of our people)
- Contribution to the success of a Quebec-based multinational with strong environmental values
Develop your full potential, sustainably
Embrace your true self by unfolding your expertise within the sales and service team of our Containerboard Packaging division, with the support of our supervisor customer service; Nathalie Poirier. If you are looking to optimize processes and you are passionate about technological tools, continue reading, this might interest you\xe2\x80\xa6 Have a look at your responsibilities:
- Ensure fast and efficient handling of the need in order to satisfy the customer or supplier
- Follow up on the order or need, from handling to delivery or conclusion
- Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary- in collaboration with all team members
- Plan order deliveries within capacity and coordinate shipments and transportation in an optimal manner
In order to do so, you must:
- Have a highly developed analytical mind;
- Be rigorous;
- Have a collaborative spirit (You\xe2\x80\x99ll have to work closely with all team members)
Bring out the best in yourself
Commit. Evolve. Preserve. Every day, our green-blooded colleagues choose to respect their true nature by contributing with passion to our mission. You too, put forward your strengths:
- Proficiency with various computer tools including Microsoft Office (A must!)
- Proficiency in French and English that allows you to express yourself clearly and concisely (8/10, both verbal and written)
- Knowledge of SAP
- Ideally 3 years of relevant experience in manufacturing sector
- Ability to adapt
We look forward to meeting you!
#respectyourtruenature #revealyourpotential #LifeAtCascades
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 women and men working in a network in almost 80 operating units located in North America.
Job Segment: Customer Service Representative, QC, ERP, SAP, Customer Service, Quality, Technology
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Job Detail
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Job IdJD2097049
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint-Bruno-de-Montarville, QC, Canada
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EducationNot mentioned