Customer Service Representative Remote Opportunity
New Brunswick, Canada
Job Description
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*Please note this is a remote opportunity* Your Impact: As a Customer Care Representative, you\xe2\x80\x99ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people\xe2\x80\x99s day! We\xe2\x80\x99ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You\xe2\x80\x99ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience! So, what does a day in life of a Customer Care Representative look like?
- Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services
- Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
- Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution
- Use multiple computer systems to research products, services, common problems, and solutions offered
- Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
- Creating a \xe2\x80\x9cWOW\xe2\x80\x9d factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
- Bonus potential
- Best in class medical, dental, vision benefits
- Refer-A-Friend bonuses
- Employee assistance programs
- Flexible Schedule Options
- Career advancement in a fast-growing organization
- People focused environment where you\xe2\x80\x99ll make lifetime connections and friendships
- You\xe2\x80\x99re at least 18 years of age
- You can work between the hours of 7am-12am EST, but have flexibility as business needs may change
- You have at least 6 months of customer service experience and you understand the value of coaching / feedback
- You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
- Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
- You\xe2\x80\x99re computer savvy, comfortable sitting at a desk and working with multiple monitors
- You\xe2\x80\x99re results oriented and comfortable providing customers with recommendations and solutions
- You have excellent English communication skills, both oral and written
- You\xe2\x80\x99re comfortable working from home and have a suitable space with a hard-wiredinternet connection
- Dental care
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Job Detail
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Job IdJD2141012
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNew Brunswick, Canada
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EducationNot mentioned