Job Description

What you will do
? Responding to calls from customers who have questions regarding insurance, group benefits, retirement, or banking products.
? Respond to inquiries or claims regarding insurance or investment policies.
? Assisting with website or application related issues.
? Answering questions regarding products or services the customer may have.
? Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
? Additional duties as needed, to be discussed during your interview.To qualify
? You must have a high school diploma or equivalent.
? 1 year industry experience preferred
? We will pay you to complete online training, but you must commit to attending - 100%, no missed time
? Be able to complete and pass a background checkTECHNICAL REQUIREMENTS
? Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
? Operation system: Windows 10/11 or Mac OS Mojave or Newer
? Processor speed: Dual Core 2 GHz or better
? RAM: 4GB or better
? Hard Drive: 20GB or better
? All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
? Must have reliable high-speed internet
? 20MB download minimum
? 10MB upload minimum
? DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN
? For this position, a wired USB headset with built-in microphone and noise cancellation is required.
? We do require that you have an active, functioning webcam.
? A second monitor/screen is highly recommendedThe Details
? The pay rate is $17 CAD, with performance based incentives up to an extra dollar per hour
? This is a Full-Time position, part time hours are not available
? Training is paid
? Benefit eligible after 60 days
? This is a fully remote position, 100% work from home
? Schedules are Monday-Friday between the hours of 8AM - 8PM ESTJob Type: Full-timePay: $16.00-$17.00 per hourSchedule:

• 8 hour shift
• Monday to Friday