Job Description

About Us

Funvilla is a fast paced and demanding working environment that operates seven days a week, providing exciting experiences for children and families. We are dedicated to create a safe, welcoming, and enjoyable environment, and our team plays a vital role in making every guest's visit memorable.

Position Overview

The role of

Customer Service Representative / Receptionist / Party Host

is critical in ensuring smooth operations, guest safety, and a positive experience for children and parents alike. This position requires an enthusiastic and professional individual who enjoys working with people in a lively, customer-focused environment. Responsibilities also include delivering exceptional customer service, assisting in various areas of the park, and maintaining a friendly and welcoming atmosphere.

The hired person will be working under team leader / supervisor to complete assigned tasks and may take on a leadership role in specific areas as needed.

Key Responsibilities

1) Customer Care / Guest Service

Greet and welcome guests with a positive and professional attitude. Provide information about park activities, pricing, safety rules, and promotions. Handle customer inquiries and concerns in person, and over the phone. Process admissions, memberships, bookings, and payments accurately. Ensure all guests have a safe, enjoyable, and memorable experience.
2) Reception / Front Desk Duties

Manage guest check-ins and check-outs efficiently. Maintain an organized reception area and ensure cleanliness standards are met. Answer phone calls, and manage reservations or party bookings. Monitor guest flow and capacity to ensure safety guidelines are followed. Assist with basic administrative tasks as directed by management.
3) Party Host / Event Support

Lead and coordinate birthday parties and group events, ensuring a fun and engaging experience. Greet party families, guide them through their event schedule, and assist with set-up and clean-up. Serve food, drinks, and cake while maintaining hygiene and safety standards. Organize and lead games, activities, and entertainment for children. Ensure the party runs smoothly and guests feel well taken care of.
4) General Responsibilities

Enforce safety policies and play area rules at all times. Assist with cleaning, sanitization, and organization of play zones, party rooms, and common areas. Support team members across different areas of the facility when needed. Report incidents, safety concerns, or equipment issues to management promptly. Contribute to a positive team environment by being proactive, reliable, and cooperative.
Job Types: Full-time, Part-time

Pay: $17.60-$17.70 per hour

Benefits:

Discounted or free food On-site parking Store discount
Work Location: In person