Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether youaEUR(TM)re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Customer Service Representative, RBC Advice Centre, Overnight | Representant(e) service a la clientele, Centre de conseils RBC, Quarts de nuit



La version en anglais suivra/English version will follow

Franaais

Faites carriere avec nous !

Axee sur le soutien, la culture de RBC est riche en opportunites et en recompenses. Ma par un esprit de cooperation, vous contribuerez a la reussite des clients et a la prosperite des collectivites.

Que vous aidiez nos clients a denicher de nouvelles occasions, conceviez de nouvelles technologies ou apportez des conseils daEUR(TM)expert aux partenaires internes, vous accomplirez un travail utile dans un environnement axe sur le travail daEUR(TM)equipe, le service, la responsabilite, la diversite et laEUR(TM)integrite.

En quoi consiste le rale ?

Pour nous, vous ates un conseiller en services bancaires, un ambassadeur RBC et un excellent representant en service clientele. Vous ferez la promotion de la marque RBC et fournirez du soutien par telephone, clavardage, video, mobile et reseaux sociaux. Il s'agit d'un poste a temps plein, axe sur les quarts de travail, avec la flexibilite et la possibilite de travailler a domicile et/ou au centre de conseils. Nos centres et hubs sont situes a Moncton, Montreal, Mississauga, Winnipeg, Vancouver, Halifax, Ville de Quebec et Calgary. Si offrir un service clientele exceptionnel et des solutions qui repondent aux besoins des clients vous passionne, vous pouvez entreprendre une carriere a long terme a titre de conseiller en services bancaires professionnel hautement competent dans un Centre de conseils.

Quelles seront vos taches ?

• Mener des entretiens avec les clients par divers modes de communication, afin daEUR(TM)offrir a chaque client un service a la clientele hors pair et une experience exceptionnelle.
• Se concentrer sur laEUR(TM)aide a apporter aux clients quand ils ont le plus besoin de nous, en repondant a une multitude de questions avec empathie, en leur proposant une diversite de solutions bancaires et en repondant a leurs preoccupations au premier point de contact.
• Contribuer aux resultats de laEUR(TM)equipe en soutenant tous les collegues afin de repondre aux besoins des clients.
• Entretenir et consolider les relations avec les partenaires pour travailler ensemble a RBC comme une seule equipe.
• Gerer les risques en respectant les procedures, les processus et les contrales etablis aux fins de conformite pour proteger les interats des clients et des actionnaires.
• Renseigner les clients et les aider a tirer parti des capacites numeriques de RBC.

De quoi avez-vous besoin pour reussir ?

Exigences

• Capacite a travailler de maniere autonome, competences avancees en gestion du temps, en organisation et en resolution de problemes.
• Capacites exceptionnelles en service a la clientele et la confiance necessaire pour mener des entretiens avec les clients par divers modes de communication (par exemple, telephone, clavardage, etc.), sur un ton convivial, positif et professionnel.
• La capacite manifeste a tisser des liens et a entretenir les relations avec la clientele, de preference dans le secteur des finances ou des services, en travaillant de maniere autonome et au sein daEUR(TM)une equipe.
• Le desir daEUR(TM)offrir des experiences clients exceptionnelles, et la passion et la curiosite requises pour aider les clients, de maniere a repondre a leurs besoins et a resoudre leurs preoccupations.
• Litteratie numerique sur un large eventail daEUR(TM)appareils (p. ex., telephones intelligents, tablettes, portables, etc.) et des aptitudes superieures au clavier, pour la navigation sur Internet et pour laEUR(TM)utilisation daEUR(TM)un ordinateur.
• Excellentes aptitudes pour la communication orale et ecrite en franaais et en anglais, ainsi que la souplesse personnelle pour travailler selon differents quarts de travail qui repondent aux besoins de nos clients, du lundi au dimanche, de 22 h a 8h00.

Atouts

• Experience dans un rale de service a la clientele, dans lequel vous avez offert diverses solutions en fonction des besoins
• Experience au sein daEUR(TM)une equipe et dans un environnement axe sur des parametres de rendement
• Experience dans un centre daEUR(TM)appels ou dans un cadre dynamique dans le secteur des finances ou des services

QuaEUR(TM)est-ce que vous y gagnerez ?

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin daEUR(TM)offrir des conseils fiables qui contribueront a la reussite des clients et a la prosperite des collectivites. Nous nous soucions du bien-atre de chacun et nous sommes determines a realiser notre plein potentiel, et a faire la difference dans la vie de nos clients et des collectivites.

• Programme de remuneration globale comprenant des primes et des avantages sociaux a la carte, remuneration concurrentielle et actions, saEUR(TM)il y a lieu.
• Programme de formation de classe mondiale sur les services financiers
• Occasions interessantes au chapitre du developpement de carriere et acces a diverses possibilites daEUR(TM)emploi au sein de laEUR(TM)entreprise et dans diverses regions
• Perfectionnement soutenu par la direction grace a des occasions daEUR(TM)accompagnement et de gestion
• a?quipe dynamique et performante axee sur laEUR(TM)innovation et la collaboration

RBC s'engage a soutenir les modalites de travail flexibles quand et oa elles sont disponibles, a condition que les employes soient en mesure de repondre aux exigences technologiques et de confidentialite du poste (c.-a-d. espace prive et calme, connectivite Internet, etc.) Details a discuter avec le charge de laEUR(TM)embauche.

Joignez-vous a notre communaute de talents

Tenez-vous au courant des formidables perspectives de carriere offertes a RBC. Inscrivez-vous et recevez des renseignements sur les plus recentes offres daEUR(TM)emploi et les activites de recrutement qui vous interessent, de mame que des conseils en matiere de gestion de carriere.

Repoussez vos limites et batissez un nouvel avenir a RBC. Decouvrez comment nous mettons notre passion et notre motivation au service du bien-atre des clients et des collectivites a rbc.com/carrieres.

PCBADV

FRJobs



English

What is the opportunity?

You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. Our centres and hubs are located in Moncton, Montreal, Mississauga, Winnipeg, Vancouver, Halifax, Quebec city and Calgary. If you are passionate about delivering exceptional customer service and providing solutions for clientaEUR(TM)s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.

What will you do?

• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using RBC digital capabilities

What do you need to succeed?

Must-have

• Ability to work independently, proven time management, organizational and problem solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
• Strong oral and written communication skills in French and English along with personal flexibility to work various shifts that meet our clientsaEUR(TM) needs Monday to Sunday 10:00 PM to 8:00 AM.

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

WhataEUR(TM)s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

PCBADV

Job Summary

Address: MONTRa?AL, Quebec, Canada

City: CAN-QC-MONTRa?AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-21-08:00

Application Deadline: 2023-01-10-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.