Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Bilingual (French/English) Customer Service Representative



What is the opportunity?

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Creditor team at the RBC Insurance Advice Centre. The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

• Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns

• Secure new business and/or retains existing business

• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)

• Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed

• Process applicable paperwork for clients, ensuring accuracy and completeness of information

• Meet monthly sales and retention goals

What do you need to succeed?

Must-have

• Excellent communication skills in French and English

• Solid aptitude for listening, establishing rapport and finding the right solutions for customers

• Strong attention to detail and problem resolution skills

• Ability to navigate between multiple systems

• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

Special Conditions

Please note you must be fluently bilingual in both English and French to apply. Only applicants fluent in both languages will be considered for this position. Please note this Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients so shift work will be required. The successful candidate will also have the ability to work remotely within the province of Ontario.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Summary

Address: MISSISSAUGA, Ontario, Canada

City: CAN-ON-MISSISSAUGA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Insurance

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-10-11-07:00

Application Deadline: 2022-11-12-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.