In order to work remotely, Xplore requires that you meet and the following criteria:
A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 11:00pm Atlantic time.
High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$3.00/hour Bilingual Premium (French/English)
Eligible for an additional employee loyalty bonus of up to $1000
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP" /> We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.
In order to work remotely, Xplore requires that you meet and the following criteria:
A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 11:00pm Atlantic time.
High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$3.00/hour Bilingual Premium (French/English)
Eligible for an additional employee loyalty bonus of up to $1000
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP" />
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Bilingual Virtual Customer Service Representative
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Job Number:
J1123-0396
Job Title:
Bilingual Virtual Customer Service Representative
Job Type:
Permanent Full Time
Job Location:
Moncton, New Brunswick
Department:
Customer Care
Number Of Positions:
4
Date Posted:
December 1, 2023
Closing Date:
December 31, 2023
Xplore is now hiring Bilingual Virtual Customer Service Representatives in Mocton, NB the to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.
In order to work remotely, Xplore requires that you meet and the following criteria:
A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 11:00pm Atlantic time.
High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$3.00/hour Bilingual Premium (French/English)
Eligible for an additional employee loyalty bonus of up to $1000
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Key responsibilities include:
Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner.
Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures.
Providing general account, billing and technical support to our customers.
Processing service orders.
Maintaining accuracy of customer databases.
Assisting with reporting and administration.
Maintaining service levels and achieving business and performance goals and objectives.
The ideal candidate will possess:
Bilingualism (French/English) is an asset
Experience in a contact center environment considered an asset
Previous remote working experience is an asset
Strong customer focus and a willingness to learn
Self-motivated with a demonstrated ability to work independently and manage your time effectively
Highly reliable with the ability to maintain regular attendance and punctuality
A high level of accountability and trustworthiness
Well-developed interpersonal and customer service skills
Strong time management and organizational skills
Ability to analyze and solve problems with strong attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment
#XploreJobs
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada\'s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.