Job Description

At PFSL Investments Canada, we pride ourselves on providing exceptional financial services to our diverse client base. We are committed to creating a supportive and inclusive environment where all our clients feel valued and understood. Join our dynamic team and help us deliver outstanding customer experiences.
We are seeking a dedicated and enthusiastic Bilingual Spanish Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch service to our Spanish-speaking clients, ensuring their financial needs are met with professionalism and care.
A proactive and empathetic individual who can handle customer interactions with patience and professionalism. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work both independently and as part of a team. If you are passionate about helping others and are fluent in both Spanish and English, we would love to hear from you.
Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in both English and Spanish.
• Provide information about our financial products and services.
• Resolve customer issues efficiently and effectively.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with other team members to improve customer service processes.
• Assist in translating documents and communications to ensure clarity for Spanish-speaking clients.

Qualifications:

• Fluency in both Spanish and English (written and spoken) is required.
• Previous customer service experience, preferably in the financial sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and Microsoft Office Suite.

Why Join Us:

• Opportunities for career growth and development.
• A supportive and inclusive work environment.
• Training and resources to help you succeed in your role.
• The chance to make a positive impact on our Spanish-speaking community.

This position is open only to candidates who are already legally allowed to work in Canada. PFSL Investments Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply, please submit your resume and cover letter for consideration. In your cover letter, share why you're passionate about customer success and how your experience aligns with the responsibilities of this role.
Powered by JazzHR