Job Description

Ready to Feed the Needs of our community?
Trouw Nutrition is looking for a Customer Service Representative to join our team in Otterburne, MB. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service. You will also focus on building and nurturing customer relationships.

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KEY RESPONSIBILITIES

The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their purchases. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.

GOOD TO KNOW

• Passionate about your career? Work within the supportive Customer Service Team on location.
• Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
• Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable

A Day in the Life...

• Deal with our customers questions, requests and concerns.
• Ensure high levels of customer satisfaction through excellent service
• Propose innovative ideas to increase market share

• Accept and process incoming orders, answer questions, solve problems
• Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
• Participate in process improvements

SKILLS AND EXPERIENCE:

• Previous retail experience, focused on excellent customer service
• Customer management and strong organizational skills
• Proven ability to multi-task in a fast-paced environment
• High level of computer competency including knowledge of Microsoft Office applications

OUR TEAM MEANS EVERYTHING:

Trouw is a global company that is proud of our safety record and all our accomplishments. We work in a dynamic industry with passionate people who recognize the importance of work-family balance. We offer a competitive compensation package that includes:

• Benefits from group insurance from the first day of employment
• RRSP matching with a generous contribution from the employer
• Access to specialized technical resources
• Continuing education throughout your career
• Specialized development plan

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do

Please note that candidates applying for Canadian job openings must be authorized to work in Canada.

#SPTN

Our organisation:
Nutreco is a global leader in animal nutrition and fish feed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future.

Equal Opportunity Employer:

Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Nutreco is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.