Job Description

Join Our Purpose - Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Trouw Nutrition is hiring!!
We're looking to add a "Customer Service Representative" to join our team in Olds, AB. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service. You will also focus on building and nurturing customer relationships.
The position is 100% on-site at Olds, AB.
:
The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their purchases. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.
Good to Know
Passionate about your career? Work within the supportive Customer Service Team on location.
Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable
A Day in the Life...
Deal with our customers questions, requests and concerns.
Ensure high levels of customer satisfaction through excellent service
Propose innovative ideas to increase market share
Accept and process incoming orders, answer questions, solve problems
Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
Participate in process improvements
Skills and Experience
Post-secondary education is required
Previous retail experience, focused on excellent customer service
Customer management and strong organizational skills
Proven ability to multi-task in a fast-paced environment
High level of computer competency including knowledge of Microsoft Office applications
Must possess a valid class 5 license
Experience working on a family or commercial farm or experience in agriculture, customer service and sales is considered a strong asset
Why you Will Love Working with Us
Global Benefits:
Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
Embrace our culture of diversity and inclusion, where we respect and value everyone
Local Benefits:
Robust pension plan with employer matching that begins on Day 1!
Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
Short-term/Long-term Disability and Mental Health spending allowance
Maternal top-up and Tuition Reimbursement
15 vacation days to start (tiered)
Annual bonus
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
Current employees of any SHV company; please apply through the SHV Job Board, or If you are an employee of Trouw Nutrition or Skretting, you can complete your application through your Workday account. SHV Internal Job Board:
Final candidates who are being considered for the position will be required to undergo a criminal background check.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.
#SPTN
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.