Job Description

Here\'s what you\'ll be doing....
Working in our busy Distribution call centre you will process customer orders by phone, fax and email. Respond to customer inquiries; collaborate with team members, and other staff in the credit department, client services, warehouse and other departments to ensure seamless transactions for our customers. Key Responsibilities include:

• Receive and process data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided)
• Process orders received by phone, mail, fax, and e-mail
• Respond to customer orders with acknowledgement in the medium the order was received
• Follow up on purchase orders, lost shipments and claims as necessary
• Perform all necessary paperwork for orders, returns and credits, open new accounts if needed

Education, Qualifications, and Experience:

• Post-secondary graduate, or equivalent education/experience
• Previous experience in a customer-service environment

Knowledge, Skills, and Attributes:

• Excellent communication skills
• Proficient keyboarding skills
• Work well independently; and collaborates well in a team setting
• Experience to deal with a wide range of customers
• Maintain high level of accuracy and attention to detail
• Commitment to continuous learning
• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:
The Distribution Division is based at 5201 Dufferin Street, in Toronto and provides shipping, receiving and storage for the University of Toronto Press and approximately 40 independent publishers. Normal operations for the facility is 16 hours a day, 6 days a week, and is staffed by more than 100 full and part-time, warehouse and office employees. As an organization, we continue to look for better ways to provide outstanding service to our clients and customers. About University of Toronto Press:
University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities. Interested in applying?
We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at 416.978.2239 ext. 2255.
Company
University of Toronto Press Location
North York, Dufferin & Steeles Opening Date
Jan 30, 2023 Closing Date
Feb 24, 2023 Starting Date
Mar 06, 2023