Job Description

We are in search of a diligent Customer Service Representative to join our collaborative team in Niagara Falls, Ontario. As a Customer Service Representative, you'll be tasked with providing exceptional customer service via phone, email, mail, fax, and online platforms. Your role will include handling various customer inquiries, processing account activities, and ensuring the accuracy of customer records. This role offers a short term contract employment opportunity.
Responsibilities:

• Act as the first point of contact for customers, assisting with queries regarding payment arrangements, service requests, balance inquiries, billing issues, and other account inquiries.

• Handle customer correspondence received through various channels, ensuring all issues or concerns are properly documented and responded to within regulatory timelines.

• Coordinate customer account activities such as setup, finalization, transfers, refunds, service disconnection and reconnection.

• Review and adjust customer accounts as needed to assist in the collection of payments.

• Process service orders, work tickets, and other relevant documentation related to reconnects, disconnects, reminders, and final bill reminders.

• Maintain the customer service area, ensuring the workspace is organized, clean, and safe.

• Organize and maintain a filing system for all correspondence to ensure easy retrieval of information.

• Ensure all documentation is complete and accurate when processing overdue final bills for collection to a third-party agency.

• Proficiency in providing high-quality customer service

• Experience in a call center customer service environment

• Ability to handle a high volume of calls in a fast-paced call center

• Previous experience in a call center setting is required

• Expertise in managing email correspondence with customers

• Ability to effectively handle service desk tickets

• Strong interpersonal and communication skills

• Detail-oriented with an ability to multitask

• Strong problem-solving skills and the ability to think on your feet

• Proficient computer skills, including Microsoft Office Suite

• Positive attitude and team player mentality

• Ability to work flexible hours, including weekends and holidays

• High school diploma or equivalent

• Fluent in English, both verbal and written, additional languages would be an asset.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half est la premixc3xa8re et la plus grande firme de solutions de gestion des talents spxc3xa9cialisxc3xa9es au monde, qui met en relation des chercheurs d'emploi hautement qualifixc3xa9s avec des opportunitxc3xa9s au sein de grandes entreprises. Nous offrons...