Job Description

Job Summary

We are seeking a motivated and knowledgeable Customer Service Representative to join our team. The ideal candidate will have a background in Pharmaceutical /Nutraceutical/Food Science and a genuine passion for helping customers make informed wellness choices. This role requires excellent communication skills, attention to detail, and the ability to provide accurate product information in a professional and compassionate manner.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat in a friendly and professional tone. Provide accurate information about product ingredients, usage, and benefits, in compliance with company guidelines and applicable regulations. Assist customers with order placement, tracking, returns, and troubleshooting product or delivery issues. Maintain up-to-date knowledge of company products, formulations, and wellness trends. Collaborate with internal departments (Sales, production, Quality, Regulatory) to resolve customer concerns efficiently. Document customer interactions and feedback to support continuous improvement. Uphold the company's brand values and commitment to excellent service and health education.

Qualifications and Skills:

Education:

Diploma or bachelor's degree in biology

,

Nutrition, Health Sciences, Chemistry, or related field.

Experience:

Minimum 1-2 years of experience in customer service, preferably in the natural health, supplement, food, or pharmaceutical industry. knowledge of natural health products, vitamins, supplements, and/or holistic wellness practices preferred. Excellent verbal and written communication skills. Ability to explain scientific or technical information clearly to customers. Empathetic, patient, and solution-oriented attitude. Proficient in Customer Relationship Management (CRM) systems, Microsoft Office Suite, or similar tools.

Personal Attributes:

Passionate about natural health and helping others. Detail-oriented and highly organized. Team player with a positive and professional demeanor. Self-motivated with a strong sense of accountability.
Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person