Job Description

Position: Customer Service Representative
Location: Saint-Laurent
Salary: Up to $55K (depending on experience)
Schedule: 40/hrs per week (no overtime + no weekends) on-site, 5 days per weekAre you passionate about providing outstanding customer service? Do you have experience in client service, particularly in industries like telecommunications or similar fields?We want to meet you! Apply today!Our client a global leader, specializing in designing, developing, manufacturing, and distributing products and technologies across automotive sectors, located in Saint-Laurent is seeking a Customer Service Representative to join their team.What is offered to you:- 2-3 weeks of vacation per year
- 3 personal/sick days per year
- Group health insurance paid at 50%, including vision, dental and medical
- Experience an open concept office environment and setup that promotes teamwork
- On-site parking
- Growth opportunity within company + join a talented team during an exciting phase of company growth and expansion.We would love to meet:- Fluently bilingual to effectively communicate with customers from the Ontario region.
- At least 3 years of experience in client service in telecommunications or similar (call center or automotive)
- Minimum DEC completed education or relevant experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of the automotive industry or telemetry (an asset)
- Highly developed resourcefulness and organizational abilities
- Demonstrated autonomy, initiative, and a strong sense of responsibility and team-orientedMain Responsibilities:- Coordinate service calls immediately upon receipt
- Efficiently allocate technicians based on client proximity
- Conduct follow-ups with technicians after each service call
- Address all overnight messages promptly
- Optimize and maintain technician appointment schedules and routes
- Handle administrative tasks related to billing processes
- Update client records in the database
- Compare service timesheets and purchase orders with maintenance schedulesPlease forward your resume to Cristina Bilbao at cristina.bilbao@quantum.ca.REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We\'re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.CNESST permit number: AP-2000158Services de Gestion Quantum Lt\xc3\xa9eFounded in 1968 in Montr\xc3\xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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