Customer Service Representative
Montreal, QC, Canada
Job Description
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We are seeking a full time staff member. We offer full benefits as well as DPSP (deferred profit sharing plan) Qualifications:
- Excellent communication and interpersonal skills (both verbal and written)
- Bilingual, ability to communicate effectively both verbally and written in English (French is an asset)
- Being courteous and responsive in all interactions with clients
- Ability to ensure timely resolution of customer inquiries, concerns and problems
- Strong organizational skills with the ability to meet multiple deadlines at the same time
- A good team player while being able to work autonomously
- Strong computer skills, use Microsoft office and in-house system will be required
- Works well under pressure in a time sensitive environment
- Highly organized with the ability to multi-task.
- Managing international shipments and communicating effectively with overseas agents
- Coordinate all aspects of shipment process, including booking, manifest, Bills of Lading and billing.
- Review all shipment documentation to confirm accuracy and perform data input to open file
- Coordinate with clients, warehouse and steamship lines
- Assist other team members as needed to ensure timely completion of work
- Maintain good relationships with clients and answer general inquiries regarding shipment status
- Tracking status with carriers and keeping clients/agents advised of status regularly
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Bonus pay
- Secondary School (preferred)
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Job Detail
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Job IdJD2142192
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontreal, QC, Canada
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EducationNot mentioned