Customer Service Representative
Mississauga, ON, Canada
Job Description
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Customer Service Representative Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L\xe2\x80\x99Or\xc3\xa9al USA in 2008 with 585 SalonCentric stores and 260 State\xc7\x80RDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario. Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community. Key responsibilities:
- Processing customer orders with SAGE software
- Answering inbound calls with a professional, clear and courteous manner
- Resolving customer enquiries relating to products, tracking shipments, pricing, promotional offers, returns etc.
- Engage with clients in a friendly and professional manner in order to resolve issues
- Assisting sales representatives in providing maximum service to all customers
- Excellent English communication skills is a necessity
- 2 years of customer service and data entry experience in an office setting
- Strong organization and time management capabilities
- Proficient written and verbal communication skills
- The ability to multi-task and thrive in a fast-paced environment
- Be a strong team member
- Minimum 50 wpm keyboarding skills
- Able to learn quickly and maintain a high-level of product knowledge
- Strong customer service orientation
- Ability to meet tight deadlines
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
- French not required
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
- Overtime pay
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
- Secondary School (preferred)
- Customer service (required)
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Job Detail
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Job IdJD2143476
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned