Customer Service Representative
Mississauga, ON, Canada
Job Description
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We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional company-paid training, if offered
- College diploma or University degree preferred
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
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Job Detail
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Job IdJD2139397
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned