Job Description

Customer Service Representatives who love building solid customer relationships will be interested in Robert Half \'s new position, if they are interested in the growing Food & Food Processing industry. Articulate and highly-skilled candidates could find an excellent career opportunity in this Customer Service Representative position. This Milton, Ontario Customer Service Representative position could be for you, if you\'re available for a short-term contract / temporary opportunity. If you thrive in a dynamic, rapidly-changing call center, this job could be for you.

How you will make an impact

- Manage the fielding and sending of important written business correspondence

- Manage and place incoming telephone calls

- Be a part of business development by by actively cross-selling and referring customers

- Provide accurate, friendly customer service in a timely fashion

Requirements

- Customer service and office administrative skills

- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

- Positive attitude and an engaging businesslike approach

- Experience with Microsoft Office required

- Excellent problem-solving skills

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Shipping Functions experience required

- Logistics experience desired

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- Ability to communicate verbally and in writing effectively throughout all levels of the company

- 2+ years\' experience of proven performance in a goal-driven & customer-focused environment desired

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service \'champion\', we want to hear from you. Submit your resume today!

Robert Half