Job Description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the \xe2\x80\x9cApply\xe2\x80\x9d button to get started!Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people!We are seeking motivated and results-oriented individuals to join our team as Collections/Customer Service Agents. In this role, you will be responsible to interact with customers/customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features.We have multiple lines of business including:

• Sales
• Financial and Medical Customer Care
• Sales
• Collections
• And more!

Responsibilities:

• Help customers with their questions and complaints
• Give customers information about products and services
• Ensure customer satisfaction and provide professional customer support
• Negotiate payment terms and arrangements, take loan application on call etc. where applicable
• Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, client-specific, and corporate guidelines
• Other duties as assigned

This is a hybrid position and requires you to work onsite from our London office. 100% work-from-home is not available for this position.Why Bill Gosling Outsourcing?Canadian owned companyWe have offices across the Globe \xe2\x80\x93 including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, IndiaOver 60 years of experience in the BPO industryWe like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.Making Lives Better, One Connection at a Time \xe2\x80\x93 that\'s what Bill Gosling Outsourcing is all about!What We Offer:Hourly wages starting at $17.00/ hour with bonus/commission potential based on performanceAll equipment will be provided by usHealth & Dental Benefits available after an initial waiting periodRefurbished historical building across from Budweiser Gardens and close to the Covent Garden MarketEnjoy the onsite gymPlay in the arcade or check out the downtown views from our rooftop patioPublic transit stops steps from our doorDesks that adjust to standingRequirements

• Previous experience in customer service is required
• Strong Communication skills \xe2\x80\x93 verbal and written
• Can solve problems and walk through issues with customers - need to be able to probe with questions to find the right solution
• Ability to troubleshoot and help customers
• Candidates who know how to follow through on their promises to customers
• Need people who are self-starters and have a strong desire for customer service

Office LocationLondon345 Ridout St NLondon, ON N6A 2N8CHECK US OUT FOR YOURSELFTwitter & Instagram: bgocareersFacebook: Bill Gosling OutsourcingLinkedIn: Bill Gosling OutsourcingWebsite \xe2\x80\x93 https://www.billgosling.com/careersBill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario\xe2\x80\x99s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Bill Gosling