Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Your ability to communicate effectively and build rapport with customers will be essential in driving sales and enhancing the overall customer experience.

Duties

Respond promptly to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Assist customers with order placement, tracking. Upsell services based on customer needs. Maintain detailed records of customer interactions through data entry. Analyze customer feedback to identify areas for improvement. Collaborate with team members to resolve complex issues efficiently. Uphold company standards for phone etiquette and professionalism.

Skills

Strong customer service skills with a focus on providing a positive experience. Excellent verbal and written communication skills in English , French ; proficiency in Spanish is a plus Ability to upsell products effectively while understanding customer needs. Bilingual capabilities are highly desirable to assist a diverse clientele. Proficient in data entry with attention to detail for accurate record keeping. Strong analytical skills to assess customer feedback and improve service delivery. Familiarity with sales techniques and strategies to enhance customer engagement.
Join us in delivering outstanding service while building meaningful relationships with our customers!

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Schedule:

Monday to Friday
Application question(s):

What does 'great work ethic' mean to you and how do you show it in your day-to-day?
Education:

DCS / DEC (preferred)
Experience:

Customer service: 2 years (preferred)
Language:

English & French (required)
Work Location: In person