Job Description

Position: Customer Service Representative - Humboldt, SK - Full Time

The role of the Customer Service Representative is to help customers understand the products and services being offered by the company. They also answer inquiries by phone or email, and handle or direct concerns, complaints, or other issues or opportunities to the appropriate department. Helping to ensure customer satisfaction is the task-to-task responsibility the Customer Service Representative should take pride in in this important role.

Experience/Requirements:

• Grade 12 diploma or equivalent
• Exceptional customer service skills
• Written and verbal communication skills
• Receiving and processing orders
• Product and service knowledge
• Invoicing and establishing best practice of shipment of feed orders
• Scheduling freight logistics and accurately preparing documentation and reports according to regulations and policies
• Provide follow up to the customer
• Proficiency in Microsoft Office and internet applications
• Analytical, organizational and problem solving skills
• Ability to make good judgments and quick decisions
• Strong work ethic, self-motivated, and pride in producing quality work
• Previous background or working experience in the agricultural industry and/or sales environment is an asset
• Experience in a similar role is an asset
• Safety compliance is of utmost importance and all applicants must have a steadfast commitment to plant safety at their location
• HACCP (Hazard Analysis Critical Control Point) training is an asset, HACCP training will be provided by the company annually
• Have a positive, steady and upbeat approach in day-to-day tasks
• Contribute to an inclusive, motivating and appreciation centric environment for all coworkers

Benefits:

• Competitive salary and pension plan
• Health and dental benefits
• Group insurance benefits
• Referral incentives

If you meet these qualifications and are interested in supporting Canadian farmers in a career at Masterfeeds, please apply in one of the following three ways:

Apply online through the posting on our Careers site. Remember to attach a resume. This is the preferred method of applying.

By email: OperationsHumboldt@masterfeeds.com

By mail or drop off your resume to:
Masterfeeds Humboldt
Attn: Operations Manager
10307 - 8th Avenue East
Humboldt, SK S0K 2A0

If you do not have a resume, job application forms are available at the mill.

About Masterfeeds:
Since 1929, Masterfeeds, an Alltech company, has been a leading nutrition provider for animal agriculture in Canada. Employing quality, motivated people, to serve our customers is our priority. Our programs and products meet and exceed our customers needs and expectations throughout the entire sales and support cycle. Masterfeeds operates 22 feed manufacturing plants across the prairie provinces and Ontario, employs over 600 people, has a Dealer Network 340+ strong, and proudly supports over 7000 Canadian farm families every year.

Masterfeeds is committed to the principles of employment equity. We encourage all qualified candidates to apply. Canadian citizens and permanent residents will be given priority.

If you require accommodation during the recruitment process please contact the Human Resources department at hr2@masterfeeds.com. While we thank all those who apply, only those selected to be interviewed will be contacted. No phone calls, please.