Job Description

At PAL Airlines we are dedicated to providing our Customers with reliable on-time performance, memorable travel experiences, and Outstanding Customer Service. If you enjoy working in a fast-paced environment, take pride and ownership in what you do, and have exceptional Customer Service Skills, then we want you on our Customer Service team!
PAL Airlines is currently seeking a Full-Time and Part-time, Permanent Customer Service Representative to join our team in Goose Bay, NL.
We offer:
Travel privileges with PAL and its network
Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs
Duties and Responsibilities:
Assist Customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes;
Responsible for the safe movement of our passengers to and from our aircraft and to provide any extra assistance when required;
Provide Outstanding Customer Service to our Customers;
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination
Qualifications:
The successful candidate must have a minimum of 2 years of experience in providing Customer Service in a fast pace environment;
Must possess exceptional Customer Service skills;
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on-the-spot decision making;
Must be able to work independently and in a team environment;
Must be able to obtain a clear Record of Conduct.
PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.