Job Description

At PAL Airlines we are dedicated to providing our Customers with reliable on-time performance, memorable travel experiences, and Outstanding Customer Service. If you enjoy working in a fast-paced environment, take pride and ownership in what you do, and have exceptional Customer Service Skills, then we want you on our Customer Service team!
PAL Airlines is currently seeking a Full-Time and Part-time, Permanent Customer Service Representative to join our team in Goose Bay, NL. We offer:

• Travel privileges with PAL and its network
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

Duties and Responsibilities:

• Assist Customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes;
• Responsible for the safe movement of our passengers to and from our aircraft and to provide any extra assistance when required;
• Provide Outstanding Customer Service to our Customers;
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
• Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination

Qualifications:

• The successful candidate must have a minimum of 2 years of experience in providing Customer Service in a fast pace environment;
• Must possess exceptional Customer Service skills;
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on-the-spot decision making;
• Must be able to work independently and in a team environment;
• Must be able to obtain a clear Record of Conduct.

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.