Job Description

About Us

Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energetic

Customer Service Representative

who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters.

Role Overview

The majority of this role involves

customer communication and order processing

-- ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light

front desk responsibilities

to help maintain a polished company image.

Key Responsibilities

Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments

Process customer orders end-to-end

in a timely manner: confirm details, enter into system, coordinate with logistics, and ensure delivery Track and follow up on production timelines, shipping statuses, and outstanding payments Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues Maintain accurate customer records and contribute to improving customer service processes Support front desk operations as needed: greet visitors, answer calls, and handle mail/deliveries

Qualifications

Bachelor's degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer-facing/order processing experience) Previous experience in customer service or other client-facing roles strongly valued Background and interest in Life Sciences (e.g., Microbiology, Biochemistry, Biology) is an asset Outstanding command of spoken and written English with clear, confident, and professional communication skills Professional appearance and demeanor, with a pleasant, approachable personality Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment Positive attitude, proactive mindset, and eagerness to learn and grow

Additional Details

This is an

onsite position

at our Richmond, BC headquarters * Candidate must be able to work onsite from the start date (no relocation allowance provided)