Job Description

Location:

Etobicoke, ON

Pay:

$20.00 per hour

Schedule:

Monday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 12:00 PM - 7:00 PM Minimum 21.5 hours per week, with the option to pick up additional shifts

About the Role

We are seeking a

Bilingual (French & English) Customer Service Representative

to join our ServiceOntario team in a front-facing public service position. You will operate a computer at the front counter, assisting customers with a wide range of transactions and providing accurate information in a professional and courteous manner.

In this role, you will:

Process

Driver, Vehicle, Health Card, Identity Card, and Accessible Parking Permit

transactions Provide services such as renewing driver's licenses and health cards, registering motor vehicles, issuing license plates/vehicle permits, and issuing accessible parking permits Offer customers accurate information and policy guidance in both

French and English

Maintain a clean and organized workspace; perform small tasks as needed to support office operations

Key Responsibilities

Greet and assist customers in

French and English

(spoken and written) Process transactions efficiently and accurately using data entry systems Answer inquiries in person Verify documents for completeness and accuracy Keep organized notes and follow established procedures

Eligibility & Requirements

Fluency in French is required

- must be able to speak and write clearly in the language Strong communication skills in

both English and French

, with a focus on clarity and professionalism Previous customer service experience is preferred Strong keyboarding and computer skills Ability to learn quickly and adapt in a high-volume, fast-paced environment Minimum 18 years of age

Must provide an acceptable Criminal Record & Judicial Matters Check (CRJMC) upon hire

What We Offer

$20.00/hour starting wage Set weekly hours with opportunity for additional shifts Supportive and professional team environment Chance to serve the community and make a difference

How to Apply

Submit your resume through Indeed or bring your cover letter and resume in person. Only shortlisted applicants will be contacted for an interview.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 21 - 35 per week

Benefits:

On-site parking
Application question(s):

Are you willing to undergo a criminal background check as part of the hiring process? How many years of ServiceOntario experience do you have?
Language:

French (required)
Work Location: In person