Job Description

Customer Service Representative

Valley Veterinary Hospital - New Brunswick



Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Are you a Customer Service Representative with a love of animals and the great outdoors? Are you ready to work for that unicorn clinic that values you and wants you to succeed? Do you also happen to enjoy nature and the unfiltered beauty of the Canadian wilderness? If this sounds like you, you need to get on board with the Valley Veterinary Hospital as soon as possible.

About Us:

Since 1985, Valley Veterinary Hospital has been providing quality medical care for Fredericton and the surrounding areas. Our team understands the importance of pet care as most of them are pet owners themselves. Because of this, our entire team works to stay up to date on all the latest advancements in veterinary medicine. Our newly renovated hospital boasts digital x-ray, ultrasound, and services including laboratory, dentistry, and surgery.

What To Expect:

\xc2\xb7 Outdoor Adventures: If you are someone who loves to be outside, you will love the numerous lakes, forests, and mountains that provide you with endless opportunities to explore the wilderness!

\xc2\xb7 Fredericton: A scenic city that has a reasonable cost of living and makes an effort toward clean sustainability.

\xc2\xb7 Support: This team values each other and open communication. Expect to be appreciated.

About You:

You are confident, compassionate, and skilled in your craft. As someone who takes pride in your work and is detail-oriented, you are excited to grow with a hospital. You enjoy working independently as well as part of a team and enjoy sharing the tips and tricks you have learned with others. Our ideal candidate has a deep respect for the human-animal bond and has a clear view of the big picture.

Anticipated Schedule: This is a full-time day shift position with some on-call required. Some flexibility with shifts.

Benefits:

\xc2\xb7 Uniform Allowance

\xc2\xb7 Paid Time Off

\xc2\xb7 Paid Holidays

\xc2\xb7 Employee Pet Discount

\xc2\xb7 401k

\xc2\xb7 Medical/Dental/Vision

\xc2\xb7 Disability Insurance

\xc2\xb7 Life Insurance

\xc2\xb7 Fully stocked breakroom and team-building outings!

\xc2\xb7 Community programs with military and high school students

We strive to create a hospital environment that is supportive and safe with a large focus on our team. We invite you to be a part of our rockstar team!

For more information about our hospital, please visit:

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

NVA