Job Description

The Shell AeroCentre is looking for 1 full-time Customer Service Representative for rotational shift work. With the potential to work evenings, weekends, and very early mornings. 38-42 hours per week.

The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you are the first point of contact for our customers and the liaison between flight crews and ramp agents.

Responsibilities:

Maintain a professional manner and appearance while working with flight crews, passengers, and high-profile clients

Provide prompt and courteous service to customers while proactively considering customers requirements

Coordinate services for aircraft such as arranging fuel, booking equipment, etc

Arrange services required by flight crews such as transportation, hotels, and catering

Ensure fuel and other services are organized in a timely manner.

Communicate with line techs to capture all services provided to an aircraft and invoice accordingly

Clearly and professionally communicate with aircraft over the air-to-ground radio and with ramp agents over internal radio

Answer main telephone line

Respond to emails and inquiries in a professional and timely manner

Provide check-in service

Work in a team and independently

Develop and positive working relationship with customers and team members

Qualifications:

Previous customer service experience is a must

Excellent interpersonal and written communication skills

Proficient in Microsoft Office programs such as Word and Excel

The ability to multi task and prioritize items is very important

Strong problem-solving skills

Airport security clearance is required

Transportation is required as there is no public transit service

Aviation experience is an asset

This position is located at the Edmonton International Airport.

We thank all applicants for their interest however, we will only contact those considered for the position.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 38 - 42 per week

Benefits:

Dental care Extended health care
Work Location: In person