Job Description

About Us

Gadget Care is a locally owned and operated tech repair shop specializing in smartphones, tablets, laptops, and desktops. Our team is passionate about delivering fast, reliable, and honest service to our community.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to analyze customer needs effectively.

Are you a people person with a passion for technology and top-notch service? Gadget Care, Edmonton's trusted destination for mobile and computer repairs, is looking for a Customer Service Representative with 3+ years of experience to join our growing team!

Responsibilities

Greet customers and provide friendly, knowledgeable service Receive, log, and track devices for repair Explain repair processes, estimated timelines, and pricing clearly Handle phone, email, and in-person inquiries Follow up with customers regarding order status and feedback Coordinate with technicians to relay accurate information Maintain the cleanliness and organization of the front area Support sales of accessories and service add-ons

Required Skills & Qualifications

3+ years of experience in customer service (tech/retail preferred) Excellent verbal and written communication skills Ability to stay calm and professional under pressure Strong organizational and multitasking abilities Basic tech knowledge (mobile devices, laptops, common software issues) Comfortable with POS systems and basic office tools (Google Workspace, MS Office) Friendly, helpful, and proactive attitude High school diploma (post-secondary education is a plus)
Job Type: Part-time

Pay: $16.00-$18.00 per hour

Expected hours: 25 per week

Additional pay:

Tips
Benefits:

On-site parking Store discount
Schedule:

Monday to Friday
Work Location: In person