Date: Apr 11, 2023 Location: Dartmouth, CA Company: AkzoNobel
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Job Purpose

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and provides support to all internal and external customers playing a key role in our order fulfillment process.

Are you a Ray of sunshine?

Are you a person with a customer centric can-do attitude? Do you like talking to people both on the phone or in person? Can you trouble shoot problems as they arise while keeping up with pro-active habits that avoid issues? If so you my be exactly what we are looking for. Our Customer Service Team is growing. We are looking for a dynamic team player with a positive attitude and drive to get the job done and done right.

Key Activities

• Order Entry & Fulfillment: Order Entry, Send order and shipment confirmations, advise on late shipments and delays, coordinate with internal departments that may include manufacturing, purchasing, logistics, sales etc.
• Claims and Complaints: Researches and handles a variety of customer complaints.
• General Inquiries from internal or external customers by phone, email or in person.
• Other administrative duties and sales support: Maintains customer contact information, pass along leads as appropriate, tracking short pays, maintain customer pricing, generate reports as requested.
• Sales Support: Assist in creating RFP responses to potential client, handle inbound unsolicited prospect calls and convert them into sales.

Job Requirements

• Experience: 3 to 5 years of experience in a Customer Service or Sales Support Role.
• Education: High School Diploma.
• Communication skills: Attention to detail and accuracy when processing requests as well as the ability to communicate in a courteous and professional manner with everyone.
• Computer Skills: Must be generally computer literate and have basic knowledge Microsoft office programs such as Excel and Word. SAP knowledge is an asset.
• Organization Skills: Ability to multi-task and balance changing priorities. Must be able to communicate both in person and on the telephone, enter information on the computer and read various detailed instructions.
• Relationship Building: Our CSRs like our customers both internally and externally and take pride in the ability to create strong relationships.

Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 29985 #LI-KT1