Job Description

Rolmaster Conveyors -- a Canadian leader in custom conveyor systems -- is hiring a Customer Service Representative to join our Sales Team.

This role is ideal for someone who thrives on client interaction, organization, and ensuring every customer has a great experience.

What You'll Do

Reporting to the Proposals Manager, you'll be the key connection between clients, suppliers, and the sales team. Your focus will be on delivering outstanding customer service, supporting the sales process, and helping ensure projects run smoothly from start to finish.

Customer Support & Engagement

Respond promptly to customer inquiries and qualify new leads Guide clients through product details and order processes Provide regular updates on quotes, orders, and shipping Build relationships with clients and support long-term partnerships
Sales & Coordination Support

Assist with generating quotes and proposals Work with suppliers to gather information and pricing Help maintain CRM and order tracking systems Support the team with reporting, documentation, and communication
Post-Sales & Administration

Coordinate shipping logistics and delivery details Manage warranty claims and service follow-ups Assist with marketing updates and product information as needed

What You Bring

Strong communication and organizational skills Customer-first mindset with a collaborative approach Proficiency with computer systems (CRM, email, MS Office, etc.) Eagerness to learn and support both clients and the sales team (Bonus) Familiarity with AutoCAD/SolidWorks or mechanical background

Why Join Rolmaster?

Competitive compensation and benefits package Flexible daytime hours (core: 8:30 AM - 4:00 PM) A supportive team environment with a long-established Canadian brand Opportunities to grow your knowledge in sales and customer service

Apply Today!

If you're enthusiastic about customer service and enjoy working in a fast-paced, team-oriented environment -- we'd love to hear from you.

Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Flexible schedule Life insurance On-site parking RRSP match Tuition reimbursement Vision care
Application question(s):

Do you have current MS office experience? Describe your previous experience with CRM software.
Experience:

Customer service: 1 year (preferred)
Work Location: In person